FAQ 2017-10-18T16:19:02+00:00

Frequently asked questions

Add rental products 2018-01-04T14:24:39+00:00

You can add rental products. Go to products, click ‘add product’ and at ‘course type’ select rental. Now make your rental product the same as you would make a lesson product. In your product availability, you can set how many available slots every rental product can have. In your daily overviews, it will state ‘rental’ and no instructors will be assigned to rental products.

How do i track booking sources? 2018-01-04T14:23:57+00:00

Go to reports and select ‘Traffic source’. To add extra sources simply add a name to the booking URL: test.viking.beerntea.net/booking?source=Website_1 and change the name of Website_1 to anything you like. When a booking is made through that specific URL, it will show up in reports.

What does ‘course grouping’ mean? 2018-01-04T14:22:13+00:00

There is per product 3 options now:

one course per person
Here every student has to fill out their details in the booking form.

One course per group
Here only the head booker has to fill out his/her details in the booking form.

One slot per group, one group per slot
This is for bigger groups who want exclusivity. Here you can make a product that is only available if there are no other students assigned to an instructor and after it’s booked no other students will be allowed to join this group. We recommend this option for eg a family who wants to go powerkiting or a company outing.

How do i add product availability? 2017-10-18T16:17:23+00:00

Go to product availability in the main menu. Here you can add availability per product. To make this bookable there has to be either instructor availability or the setting ‘allow booking regardless of instructor’ has to be ‘always’ (in settings).

Availability rules are processed in the listed order. The first rule matching on all parameters will be used to determine availability for a request.

Split course 2017-10-18T16:17:02+00:00

This is only possible in a booking with multiple students. Go to user –> student –> the booking you would like to split –> select the days you would like to split –> select ‘with selected items’ and select ‘seperate courses from group’.

How do i enable or disable emailtemplates? 2017-10-18T16:15:36+00:00

If the email and email subject are empty, the template is disabled. If the email is enabled the system will send it automatically when it’s triggered. (you can read when it’s triggered in every template on top of the page).

Why is there an account without mailadres? 2017-10-18T16:15:10+00:00

In the booking form, the 1st person has to leave his mailadres. For the 2nd and 3rd person this is optional. Most of the time, the headbooker doesn’t know the other mailadresses. By making the 2nd and 3rd mailadres optional in the booking form, you don’t lose your customers.

The headbooker always plans the lessons for the 2nd and 3rd person.

allow bookings regardless of availability after 2017-10-18T16:14:42+00:00

You can find this option in the settings.

You can choose the number of months / weeks where bookings can be made regardless of the availability of the instructor.

Remove booking from student account 2017-10-18T16:14:17+00:00

A booking can only be deleted if all coursedays within the booking are cancelled. How to do this?

  1. Go to users in the main menu
  2. Choose the student
  3. Choose the booking you want to remove
  4. Select all coursedays
  5. Select ‘with selected items’ and select ‘block course day’
  6. A button will show up saying ‘remove’*

*This button is only there if all lessons within the booking are deleted, the price of the course is NOT 0 and the payment has NOT been done.

Add days to the booking 2017-10-18T16:13:49+00:00

Ex. from a 1 day course to a 3 day course

First remove the existing booking. Now fill out the booking form again from the student’s account. (users –> select student –> New course)

How do i add, change or delete timeslots? 2017-10-18T16:13:22+00:00

Go to settings – time slots. After you changed it click save.

Add / hide fields in booking form 2017-10-18T16:11:53+00:00

Go to settings, Booking form.

Here you can choose ‘required’, ‘not shown’, or ‘optional’ per field.

Show / hide agenda in booking form 2017-10-18T16:11:26+00:00

Go to settings – booking form. Choose ‘First course planner’.


Not shown – The agenda is visible after the student clicks on submit
Optional – The student can choose to select a date right away or to select a date later
Always show – The agenda is always shown in the booking form

We recomend the ‘not shown’ option for the best conversion.

Oblige payment 2017-10-18T16:10:37+00:00

Go to settings, payment settings and set ‘Redirect user to payment page after registering booking?’ to yes to make the payment obligated during booking.