Never miss out in communication anymore. Customers are updated when they feel they need to be updated.

Communication

Keep your customers in the loop with ease of mind.

Working in email templates is as easy as working in Microsoft Word.
Set automated emails upon booking, course reminders, payment reminders and much more
You will get filled in templates, all you have to do is customise them to your needs.
Viking will automatically send the email when it needs to be triggered. No more manual tasks!
Use custom fields to make your emails feel very personal

Roel Avenhuis
Kiteboardschool.nl

Great personal service

“With Viking, we offer a highly personal level of service, with minimal effort from our side”

Set it up once, benefit the entire season

When you set standard mails with custom fields, you never have to look at your mails again.

Here are some key features:

Insert personal messages into automated templates
Fully customisable styling to fit you renters corporate identity
Besides customer notifications, you can use instructor notifications as well
Multi language support is included in e-mail templates.
Use different templates for different activities

Payment reminders

Payment reminders

Customers that booked without immediate payment get friendly, automatic reminder several days before their course is scheduled. This increases your revenue, lesson efficiency and customer satisfaction.

Auto upsell e-mails

Auto upsell e-mails

This is a big one. Double your amount of returning customers. Create a template with a review incentive, promotional offers and just an honest ‘thank you for surfing with us’. Sent automatically 1 day after completing a course.

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Customer contact info

Customer contact info

Because we know you cannot automate everything, we have put the customer’s contact details in all the right places. In the day planner, a phone number or email address are just one click away. In case you still decide to reschedule a lesson over the phone.

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Centralised

All your customers information is centralised in Viking.

Multiple activities

Set different emails for different activities.

Proven results

Over 100.000 bookings with multiple lessons in them were made last year.

Frequently asked questions

My customers tend not to read their e-mail when they are on holiday?

This is why we also provide text messages (SMS) for the lesson approval or cancellation. Even without internet connection, your customers will be in the loop.

Won’t I lose the personal touch with my customers?

On the contrary! Because all the time-consuming everyday stuff is now taken out of your hands, you will actually have more time for personal contact with clients. The difference is, that now it becomes your choice to do so, and on the hectic busy day’s you can be sure things will run themselves anyway.

What happens if I have to cancel lessons?

Whether it’s for two or for one hundred customers: cancelling lessons is literally a 2 click process. Every customer then received an automated e-mail and/or text message (SMS), with cancellation information and a link to their ‘customer dashboard’, where they can select a new date for the lesson that you have just cancelled!

Simplify bookings, planning and communication

Booking engine

Customer book, pay, schedule and reschedule 24/7 directly on your website.

Customer portal

Read up on lesson theory, reschedule cancelled lessons, sign waivers and book new lessons.

Advanced planning

Weather dependent automated planning. With built-in flexibility to easily change it afterwards.

Communication

Easily keep all your customers and team in the loop with the click of a button.

The advantages of Viking

Viking is not a software that is for everyone. Viking is specifically made for water sports centers. We’ve been there, so we built Viking for ourselves.

Finally a software that ticks 9/10 boxes with industry specific features.
We setup Viking specifically for your center, so you have a ready to go custom system
Save a lot of time & streamline your business.
Grow your business with automatic upselling & smart conversion tracking features.
Get the support you hoped for. Personal onboarding, online training to get started, knowledge base and fast email support.

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