Never miss out in communication anymore. Customers are updated when they feel they need to be updated.

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Communication

Keep your customers in the loop with ease of mind.

  • Working in email templates is as easy as working in Microsoft Word.

  • Set automated emails upon booking, course reminders, payment reminders and much more

  • You will get filled in templates, all you have to do is customise them to your needs.

  • Viking will automatically send the email when it needs to be triggered. No more manual tasks!

  • Use custom fields to make your emails feel very personal

Roel Avenhuis
Kiteboardschool.nl

Great personal service

“With Viking, we offer a highly personal level of service, with minimal effort from our side”

Set it up once, benefit the entire season

When you set standard mails with custom fields, you never have to look at your mails again.

Here are some key features:

  • Insert personal messages into automated templates
  • Fully customisable styling to fit you renters corporate identity
  • Besides customer notifications, you can use instructor notifications as well

  • Multi language support is included in e-mail templates.

  • Use different templates for different activities

Payment reminders

Customers that booked without immediate payment get friendly, automatic reminder several days before their course is scheduled. This increases your revenue, lesson efficiency and customer satisfaction.

Auto upsell e-mails

This is a big one. Double your amount of returning customers. Create a template with a review incentive, promotional offers and just an honest ‘thank you for surfing with us’. Sent automatically 1 day after completing a course.

Customer contact info

Because we know you cannot automate everything, we have put the customer’s contact details in all the right places. In the day planner, a phone number or email address are just one click away. In case you still decide to reschedule a lesson over the phone.