Always at your customers’ service, with a customer portal styled in your corporate identity

CUSTOMER PORTAL

After booking on your website, the client is redirected to his personal customer portal.

Your client receives a password and login information so he can always go back to his portal. From the portal your customers can:

Schedule and reschedule
Read up on lesson theory
Sign the waiver(s)
Make new bookings

“It is easy for guests to make bookings on the website without complications. We’ve had only positive reactions.”
Hartbeach surfschool

CUSTOMER PORTAL

Scheduling and rescheduling

Let your customer schedule multiple lessons directly in his portal
Set the period for which clients are allowed to reschedule their lessons (themselves)
After cancelling a lesson due to bad weather, customers can choose a new date in the portal

CUSTOMER PORTAL

Read up on lesson theory

Unlock new lesson theory after finishing a lesson
Six pre-filled theory pages are included per sport*. Setting them up is a matter of minutes!
High quality content: videos, animations, photos and texts are included
Change the templates to your liking to make them match your center

* Applicable for kitesurfing, winging and surfing. The SUP, windsurf and Sailing templates will soon follow.

CUSTOMER PORTAL

Signing the waiver(s)

Add your own waiver
Have different waivers for different products
Set an expiration date to the waiver. If it’s passed, the client has to sign again

CUSTOMER PORTAL

Other customer portal features that we don’t want to withhold from you

Edit the customer profile
View lesson history
Make new bookings (for others)
Get more center information

On demand

Customers want to arrange things themselves, on their device, on their time. Viking makes this possible.

Always available

Your customer can reach you 24/7. All they need is a device with internet to get to their customer portal.

Professional

With features like a schedule that is up to date 24/7, theory pages that unlock when finishing lessons and much more, you take that next step.

Frequently asked questions

How do milestones help me sell more?

Because the theory that is not relevant to the customer, is still locked. Every time the student had a lesson, the next theory page opens up. Because it is in human nature to want to finish things, they are more likely to book more lessons because they want to finish all theory.

How do the milestones work?

Every time a customer finished a lesson, a new ‘theory page’ opens up. They will receive an email after the lesson that they can now prepare for their next lesson online with a link to the specific page.

Can I add my own theory to the customer portal?

Yes you can.

You can change all standard theory to your specific theory.
You can change all theory photos/ graphics to match your own style.

Does the customer portal look like my website?

Yes, you can add your logo, house colors, contact information and even some photos of your center to the customer portals.

How does a customer get a portal login?

Viking will automatically send your customer an email with their login credentials, after finishing a booking on your website.

Simplify bookings, planning and communication

Booking engine

Customer book, pay, schedule and reschedule 24/7 directly on your website.

Customer portal

Read up on lesson theory, reschedule cancelled lessons, sign waivers and book new lessons.

Advanced planning

Weather dependent automated planning. With built-in flexibility to easily change it afterwards.

Communication

Easily keep all your customers and team in the loop with the click of a button.

The advantages of Viking

Viking is not a software that is for everyone. Viking is specifically made for water sports centers. We’ve been there, so we built Viking for ourselves.

Finally a software that ticks 9/10 boxes with industry specific features.
We setup Viking specifically for your center, so you have a ready to go custom system
Save a lot of time & streamline your business.
Grow your business with automatic upselling & smart conversion tracking features.
Get the support you hoped for. Personal onboarding, online training to get started, knowledge base and fast email support.

Request a personal demo

✓ Talk to an expert ✓ No obligations ✓ 100% free

Not ready for a personal demo yet?

Request more information (Pdf in your email inbox)