All your communication with the system goes through SSL to avoid any external snooping. We have servers in reputable hosting centers in Europe. Additionally you can enable extra features to make your data more secure by allowing very limited access to your system, blocking users, etc.
Do you take commission on online payments?thijs2019-10-30T09:38:43+01:00
Not at all! VIKING just means you can provide a higher standard of customer service in less time. You can send scheduled emails, right at the time your customer needs it. VIKING knows if a customer has booked before and enables you to keep customer notes eg likes and dislikes, their dog’s name, the date of a special event or particular requirement.
Will I get more bookings when I have VIKING on my website?thijs2019-10-30T10:58:03+01:00
70% of customers prefer to book online. Having VIKING means you give those customers what they want. Online booking is immediate and easy, so it’s a strong incentive for them to make the decision to book. Once you’ve attracted visitors to your site you have a much better chance of turning them into customers with an online booking system like VIKING.
Will I sell more with VIKING?thijs2019-10-30T11:03:11+01:00
With an average uptime of 99.99%, VIKING is one of the most reliable online booking systems around. The server is monitored constantly and our administrators notified immediately of any faults. Backups are made per section of your system (se we can for eg. only backup a certain product). You can be sure that your information is safe and you can download customer and booking data at any time.
We setup VIKING for you! When signing up to VIKING, we ask for your logo, packages, time slots, colors, etc. After that, we need a few days to build you custom software. You get the login and you’re good to go. Of course we provide an online training to get to know your system.
What support do you offer once the system has been installed?thijs2019-11-15T14:18:22+01:00
Because VIKING is a custom setup for your center, there is no trial. However, you can see VIKING as many times as you like & ask all the questions you have in our online demo’s.
At first it might be a bit scary, but we noticed over time that it’s much better to provide you with a system that is setup specifically for your business. We promise: If you choose for us, we choose for you. We’ll help you with your automation process.
Can VIKING be connected to my existing website?thijs2019-11-19T09:29:43+01:00
Because VIKING is your system, you are responsible for GDPR compliance. This is no different than that your website has to be compliant. But on our side, we have all the options you need in the system for GDPR compliance:
An explanation link on the booking form, to inform your customer why you need their data
Possibility to delete bookings & users
Other precautions that are taken:
Strong passwords are generated (most data leaks are caused by humans, for ex. weak passwords)
All communication goes through SSL to avoid external snooping
Can I use VIKING for my business?thijs2019-11-19T09:31:41+01:00
VIKING can be tailored to suit a wide range of businesses. It can be set up specifically for your center and in our experience fits about 95% of the usual product/lesson offers from watersport companies.