Project Description

Northsea – powered by Viking since 2018

Northsea watersports

Northsea stands out because of a personal touch to their customers and their radio communication system. They are a small scale water sports center with 2 locations that is mainly specialized in kitesurfing. Besides that, they teach surfing, SUPping, Mega SUP and other outdoor activities.

Type business
Center size

Medium

Location

Netherlands
Zandvoort
Northsea

Personal touch

We were afraid to go from our manual system to the automated system of VIKING. Afterwards we are very happy, because we are much more personal due to the SMS and emails upon booking, approving and cancelling. And we are not losing that personal contact, because our customers are updated when they feel they need to be updated. We never miss in communication anymore.

What customers say

All we hear from our customers is good stories. Because they think we are much more professional now. They feel more engaged to Northsea water sports center because of VIKING. Before all our customers called and emailed. What we notice is that our customers like to receive an email after booking, to confirm what they did online. We really focus on making that email very personal with their name, their booking etc. in it. This is something our customers really like!

Growing our business

Before VIKING there was a bit of a panic when we got busy because we did not really know our availability. Now we see exactly what the availability is and can fully plan according to that. Now, we push being as busy as possible because VIKING takes away all that error prone work from us!

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The advantages of Viking

Viking is not a software that is for everyone. Viking is specifically made for water sports centers. We’ve been there, so we built Viking for ourselves.

  • Finally a software that ticks 9/10 boxes with industry specific features.

  • We setup Viking specifically for your center, so you have a ready to go custom system

  • Save a lot of time & streamline your business.

  • Grow your business with automatic upselling & smart conversion tracking features.

  • Get the support you hoped for. Personal onboarding, online training to get started, knowledge base and fast email support.

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