Viking Pay is Viking Bookings' integrated online payment solution, using Rootline as the payment provider.
To start accepting online payments through Viking Pay, you first need to complete the onboarding and business verification process. Viking takes care of the technical setup after approval.
1. Complete Viking Pay onboarding
- Open the Viking Pay onboarding form.
- Enter your business details.
- Complete the required business verification (KYC).
- Review the Viking Pay terms and conditions.
- Submit your application.
Once your application has been approved, Viking configures and activates Viking Pay in your account.
You do not need to configure the payment provider yourself.
For pricing and additional information, visit Viking Pay.
2. Check your booking forms
Viking Pay allows customers to make online payments, but not every booking form needs to redirect customers to payment.
The payment redirect is configured separately for each booking form.
For example:
- one booking form can send customers directly to online payment;
- another booking form can allow customers to book without being redirected to payment.
Also be aware of Settings → Payment → Require payment?.
This setting determines whether lessons can remain scheduled without successful payment. It does not control whether customers are redirected to Viking Pay.
See Set up payment settings for the full explanation.
3. Test your first payment
Once Viking Pay has been activated:
- Open a booking form that redirects customers to online payment.
- Make a test booking.
- Complete the payment.
- Check that the payment is registered correctly on the booking.
- Open Viking Pay → All payments to find the transaction.
This helps verify that online payments are working correctly in your Viking account.
4. Manage payments after activation
Once Viking Pay is active, you can manage payments and refunds associated with bookings directly in Viking.
The Viking Pay dashboard provides access to:
- All payments
- All refunds
- Unsettled transactions
- Settlement reports
- Fee invoices
You can review transactions and download settlement reports from this dashboard.
For instructions, see Understanding your Viking Pay dashboard.