The Cancellations overview shows lessons that were cancelled by your school and released for rescheduling.
Use it when you need to check which students were removed from the planning, for example after cancelling a large number of lessons or when lessons were cancelled by mistake.
Open the Cancellations overview
Go to Planning → Cancellations.
By default, the overview shows cancellations that were made on the selected date.
For example, if you select 22 October, you see lessons that were cancelled by a planner on 22 October.
Use the date selector to review cancellations from another day.
View the complete cancellation history
Click Show entire history to view all cancellations recorded in Viking.
This can be useful when you need to find an older cancellation or review what happened over a longer period.
For schools with many cancellations, this history can become quite extensive.
Understand the cancellation details
Each cancellation appears as a separate row.
The overview shows:
- Log date — when the cancellation was made;
- Booking — the booking number;
- Action — shown as Released;
- Course date — the original date and time of the lesson;
- User — the Viking user who cancelled the lesson;
- Student — the participant whose lesson was cancelled.
The overview only shows lessons cancelled by the school. It does not show cancellations made by customers themselves.
Contact a cancelled student
Click the student's name to open their student profile.
From there, you can see information such as:
- email address;
- phone number, if available;
- other lessons connected to the student.
This is useful when you want to contact students after a cancellation or help them arrange a new lesson.
Cancellations from the Daily overview
Lessons normally appear in this overview after they are released from the Daily overview using Release courses for rescheduling.
When this action is used:
- the lesson is removed from the planning;
- the customer receives the cancellation email;
- the customer can use their dashboard to schedule the lesson again;
- the cancellation is recorded in the Cancellations overview.
For information about cancelling lessons, see Use the Daily overview.
When to use the Cancellations overview
Use this overview when you need to:
- check which students were cancelled on a particular day;
- recover the list of students after accidentally cancelling lessons;
- contact students after a cancellation;
- check who performed a cancellation;
- review older cancellations using the complete history.
The Cancellations overview is primarily a record of past cancellation actions. Lessons are cancelled and managed from the other Planning screens.