Keep everyone in the loop with Customer Communication
From booking confirmations and schedule changes to payment reminders, Viking automatically sends the right information at the right moment while giving your team control whenever a personal message is needed.
Keep important information available throughout the customer journey. Use booking forms and the Customer Portal for information customers can access themselves, and email or SMS when you need to actively keep them updated.
Start with proven email templates and customize them to match the way your center communicates.
Automatically add customer, booking and activity details to make every message relevant and personal.
Create separate templates for different activities, so customers always receive information that matches what they booked.
Create and update your emails with a simple visual editor. No technical knowledge required.
Not every conversation should be automated. Customer contact details are available where your team needs them, so calling or emailing someone personally is always just a click away.
Keep customer and booking information together, so your team always has the context it needs.
Automate routine updates and reminders so your team spends less time sending the same messages.
Give customers the information they need at the right moment, without making them chase your team for updates.
For time-sensitive updates, email isn’t always enough. Send SMS messages to customers and instructors when lessons are approved or cancelled, so important changes are harder to miss.
What our users say
about Viking Bookings
"Viking saves so much time and effort for us! We’ve only been using the management software a few months and it completely changed the face of our surf school."
Dave Melmoth - Joss bay surf school
“With Viking, we offer a highly personal level of service, with minimal effort from our side”
Roel Avenhuis - Kiteboardschool.nl
“Viking Bookings creates less stress and less e-mail traffic. Since switching to the software, we receive more bookings while spending less time organising.”
Emieck de Goede - Jibe City
“Using VIKING Bookings still makes our jobs easier every day. In the beginning we were hesitant to make the switch. The guys from VIKING helped us every step of the way, and we love the platform. A great system that helps you save a lot of time in your kite school!”
Sjors van Leeuwen - Pepsports
"We never miss out with communication anymore! And we are not losing that personal contact, because our customers are updated when they feel they need to be updated"
Jeannette Melchior Hansen - North Sea Watersports
"Changing the structure of the day is not time-consuming at all. As a result, we have time to focus on other things during the season because the planning is done by the system."
Lyndsey Young - Escape surf school
"Viking Bookings offers a clear overview and a clear communication between us the instructors and the students. We can’t imagine anymore what our school would look like without Viking Bookings."
Rob Verdaas - Natural High
"It is easy for guests to make bookings on the website without complications. We’ve had only positive reactions."
Matthijs Kalsbeek - Hartbeach
"My customers say that booking online like this is an advantage for them also. Because they just open their phone and see our availability. And for me it’s perfect for short-term bookings where I cannot be reached anymore, people are still able to book."
Simon Hiemer - Avid Kiteboarding
"Great system and great service. Solved many of our business and operation challenges, it continues to improve regularly too. Highly recommend"
Chris Burke- Poseidon Watersports
Everything you need to run your watersport business
Will automated communication make things feel less personal?
What if customers don’t check their email?
What happens if I have to cancel lessons?
How does Viking reduce manual communication?
See how much planning
Viking can take off your plate
See how Viking handles bookings, planning and rescheduling for a watersport center like yours - and ask Dirk anything along the way.
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