Northsea stands out because of a personal touch to their customers and their radio communication system. They are a small scale water sports center with 2 locations that is mainly specialized in kitesurfing. Besides that, they teach surfing, SUPping, Mega SUP and other outdoor activities.
Powered by Viking since 2018
Kite- Sup- Surfschool Activities
Medium
Zandvoort Netherlands
We were afraid to go from our manual system to the automated system of VIKING. Afterwards we are very happy, because we are much more personal due to the SMS and emails upon booking, approving and cancelling. And we are not losing that personal contact, because our customers are updated when they feel they need to be updated. We never miss in communication anymore.
All we hear from our customers is good stories. Because they think we are much more professional now. They feel more engaged to Northsea water sports center because of VIKING. Before all our customers called and emailed. What we notice is that our customers like to receive an email after booking, to confirm what they did online. We really focus on making that email very personal with their name, their booking etc. in it. This is something our customers really like!
Before VIKING there was a bit of a panic when we got busy because we did not really know our availability. Now we see exactly what the availability is and can fully plan according to that. Now, we push being as busy as possible because VIKING takes away all that error prone work from us!
See how much planning
Viking can take off your plate
See how Viking handles bookings, planning and rescheduling for a watersport center like yours - and ask Dirk anything along the way.
Viking is built specifically for watersports businesses. That means less generic software to work around, and more tools that fit the way your center actually runs.
Built specifically for watersports. Manage lessons, rentals, courses and changing schedules in one system.
Set up around your business. Configure Viking to match the way your center works.
Save time on everyday admin. Automate repetitive work around bookings, planning and payments.
Turn more visitors into customers. Make it easy for customers to book directly from your website.
Support from people who know watersports. Get personal onboarding and help from a team that understands the industry.
